Consultations are by appointment.
If multiple family members need to see the doctor, please book a separate appointment for each person. This ensures your doctor can dedicate the time and attention each patient deserves. In emergency situations, urgent cases are always given priority.
Every effort will be made to accommodate your preferred time and GP.
Extended Consultations – If you have several concerns to discuss or require forms to be completed, please let our reception team know when booking. This allows us to allocate extra time for your consultation.
Telehealth Options –We offer phone and video consultations for your convenience. These can be booked online via our website or by calling the practice.
Urgent appointments – Urgent appointments are available if you are ill or injured on the day. Our nurses will speak with you to triage your health needs and organise a suitable appointment.
Accidents and Emergencies – For any life-threatening emergencies, always call 000 immediately, even if you’re unsure. For non-urgent situations, please call us on (07) 4913 9300, and our team will advise you on the best course of action.
Medicals, Referrals or Forms – Patients are required to advise reception if you are requiring these services so the appropriate time can be allocated to your appointment.
Interpreter services – If you or a family member requires an interpreter service we can organise this for you. Please make us aware when booking your appointment. For further information please refer to the Interpreter Service page.
How long do I need?
Please advise our reception staff of the appointment length you require:
Standard Consultation:
- 1 to 2 uncomplicated issues to discuss
- Repeat Prescriptions
- Dressings
- Referrals
- Returning with X-rays
- Test Results
Long Appointments:
- If you feel you need more time with the doctor
- 2 or more issues to discuss
- Counselling
- Regular Health Checks
- Driver’s License Renewals
- Insurance and Pre-employment Medicals – please let us know if you need a medical as a booking will also be needed with the nurse.
Immunisations, other injections, ear syringes, dressings and procedures
- Please advise reception if you require one of these services as you will also need to be booked in with the nurse, and if an excision is required the minor operations room needs to be booked.
Running on Time
We make every effort to run on schedule, but the unpredictable nature of medical care means occasional delays may occur. We sincerely apologise for any inconvenience and will keep you informed of any disruptions. To check if your doctor is running on time, feel free to contact the practice before your appointment.
Book appointments online
For your convenience, we offer online appointment bookings with a selection of our doctors. To book an appointment online, click the Book an Appointment button at the top of the page. Choose your preferred date, time, and doctor (subject to availability).
At our practice, we are committed to delivering high-quality healthcare in a professional and compassionate environment. Below is important information about our fees, Medicare, and bulk-billing policies.
Medicare and Bulk-Billing
Medicare is a government-funded health subsidy scheme that helps cover some of the costs of healthcare. While some practices accept the Medicare rebate as full payment (a system known as “bulk-billing”), this practice does not routinely bulk-bill.
The reason for this is simple: the Medicare rebate alone does not cover the cost of delivering high-quality healthcare. To maintain the standard of care we believe our patients deserve, there is a “gap” or out-of-pocket expense for most of our services.
Private Billing Practice
This is a private billing practice, meaning most consultations with your doctor will incur an out-of-pocket cost.
Fees
Fees vary based on the length and complexity of your consultation and are payable at the time of your visit. Each doctor sets their own fee schedule, which may differ from the practice’s general fee guide.
Bulk-Billing Eligibility
While bulk-billing is not available for most patients, it is offered at the discretion of individual doctors for the following:
- Children aged 15 years and under (excluding weekends or patients with complex health needs).
- Health Assessments and Chronic Disease Care Plans (excluding Mental Health Care Plans).
- DVA Gold Card holders.
- Doctor-initiated telephone consultations
For other patients, we regret that bulk-billing is not possible as the Medicare rebate does not adequately cover the costs of providing the high standard of care we deliver.
Concessional Rates
Pensioner and Health Care Card holders may be eligible for discounted fees. Please present your current concession card to reception staff upon arrival. Discounts are at the discretion of the consulting doctor.
Fee Guide
Here is a summary of our most common consultation fees:
| Consultation Type | Fee | Concession Fee | Medicare Rebate |
|---|---|---|---|
| Standard consult (<20 mins) | $112 | $91 | $45.05 |
| Long consult (20-29 mins) | $171 | $150 | $87.10 |
| Saturday Practice consult (Standard) | $134 | $134 | $45.05 |
| Sunday / Public Holiday Practice consult (Standard) | $168 | $168 | $58.65 |
| After Hours Consult (11pm-7am) | $358 | $358 | $183.15 |
Additional Fees: Certain procedures (e.g. Dressings, ECGs, excisions, cryotherapy) may incur additional charges. If you have questions, our reception team can provide an estimate of these costs.
Please refer to our Fees Guide for more details – CLICK HERE
Medicare Rebates
Medicare provides partial rebates for most of our services for patients holding a valid Medicare card. Our system is linked directly to Medicare, so we can process your rebate on the spot. Refunds can be deposited directly into your bank account or credited to your debit card.
Please ensure you present your Medicare card and any applicable concession cards to reception staff upon arrival.
Non-Attendance Policy
To ensure we provide timely care for all patients, a $50 fee will apply for missed appointments not cancelled with sufficient notice.
- Please notify us at least 60 minutes before your appointment if you need to cancel or reschedule.
- We understand emergencies happen, and these situations will be considered on a case-by-case basis.
If you have any questions about our fees or billing policy, please don’t hesitate to ask our friendly reception staff. We’re here to help
Welcome New Patients
We are excited to welcome you to our practice for your first appointment! To ensure we can provide you with the best possible care, please bring the following to your initial visit:
- A completed New Patient Registration Form (download PDF here).
- Any relevant medical history, including previous results, medical reports, or imaging.
- Your Medicare card.
- Your concession card(s) (if applicable).
- Any other information that might assist your doctor.
Before Your Appointment
To help us get you registered and ready for your consultation, we kindly ask that you arrive 15 minutes before your scheduled appointment time.
Billing Information
Please note that our practice operates as a private billing practice, and payment is required at the time of your consultation. We do offer considerations for patients holding Health Care Concession or Pension Concession Cards.
Helpful Links
For your convenience, we recommend reviewing the following resources:
If you have any questions or need assistance before your appointment, please don’t hesitate to contact our friendly reception team. We look forward to meeting you!
At our practice, we are dedicated to providing respectful, inclusive care that celebrates the individuality and diversity of every patient. Your unique identity is valued, and we strive to ensure all aspects of who you are are acknowledged and supported in your healthcare journey.
Aboriginal and Torres Strait Islander Health
If you identify as Aboriginal or Torres Strait Islander, we encourage you to let our team know. This helps us provide culturally appropriate care and connect you with relevant health services tailored to your needs. We are proud participants in the Closing the Gap initiative, committed to improving health outcomes for Aboriginal and Torres Strait Islander communities.
Understanding Cultural Backgrounds
We believe that understanding your cultural background is essential to delivering healthcare that respects your values, traditions, and needs. Our team is dedicated to providing sensitive, inclusive care that honors your identity and personal experiences.
Respecting and Supporting Patient Identity
We proudly stand with the LGBTQIA+ community and are committed to fostering a safe, welcoming, and inclusive environment for all. Diversity enriches our practice, and we embrace the unique identities, experiences, and contributions of every individual.
To ensure your care is affirming and personalized, we respect your preferences, including names and pronouns. Sharing this information with us helps create a healthcare experience that aligns with your values and fosters a sense of empowerment.
Communication Assistance
We are committed to ensuring all patients can access the care they need, regardless of communication challenges. If you require assistance, please inform our reception staff when booking your appointment.
Interpreter Services
Free interpreter services are available to support patients requiring assistance with communication:
- Translating and Interpreting Service (TIS National):
Available 24/7 via phone at 13 14 50.
Learn more at TIS National. - Australian Sign Language (AUSLAN):
Free interpreting services are available for patients who are deaf and use AUSLAN.
Contact 1800 246 945 or visit NABS.
Our commitment to equality, respect, and kindness drives everything we do. We’re here to support your unique healthcare needs and ensure you feel valued, empowered, and welcome. If you have any specific requirements or questions, please don’t hesitate to reach out to our team.
We are committed to providing accessible, secure, and efficient communication options for all our patients. Your convenience and privacy are our priorities, and we continually strive to ensure that connecting with our practice is seamless and reliable.
Telephone Communication
- To minimise delays, we kindly request that non-urgent calls be made later in the morning, as the switchboard is busiest early in the day.
- Emergency calls are prioritised and will be addressed immediately.
- Patients may leave messages for Doctors in situations where a consultation is unnecessary or impractical. Reception staff will take your details and only interrupt consultations if the matter is clinically urgent.
- Doctors will return calls as soon as they are available when not consulting.
- If the call is regarding a medical condition, it may be more appropriate to make an appointment to see a Doctor.
Electronic Communication
- Patients can send inquiries via email to doctor@yfp.com.au
- Email messages are forwarded to the appropriate Doctor or staff member, and responses are provided as soon as possible.
- Important: Email is not suitable for booking or cancelling appointments. To book or cancel an appointment, please call the practice or use the Automed system.
Privacy and Security
- We take great care to protect your privacy during all forms of communication.
- Patient health information will only be transmitted through secure email systems or other secure methods, including fax, post, or in-person collection by prior arrangement.
For more information, please refer to the Patient Communication Policy
We are committed to protecting your personal information and ensuring transparency in how it is handled.
After hours arrangements – Our practice provides 24-hour care for our patients. For after-hours consultations, please call (07) 4913 9300 and follow the instructions provided. In case of an emergency, always call 000 or proceed directly to Capricorn Coast Hospital.
Home Visits – Home visits may be available in certain circumstances, depending on the Doctor’s availability and the patient’s condition. These visits are generally reserved for regular patients of the practice who are too frail or unwell to attend in person.
Please note that our practice is equipped with advanced facilities to provide accurate diagnosis and treatment, which may not be possible during a home visit. Whenever possible, we recommend attending the practice to ensure the best care.
These are available for genuine illnesses and only if you attend the Practice for a consultation. It is illegal to do otherwise, or to provide a retrospective or post-dated certificate.
Where blood tests or other investigations have been ordered, you will generally need to make a follow-up appointment to discuss the results. The Practice uses SMS notification service to advise of non-urgent results. If the doctor is concerned about your results, the Practice staff will contact you to make an appointment. To ensure confidentiality, test results will not be given over the phone.
Our practice follows specific guidelines to ensure safe and effective medication management:
- Notice Required: Please allow 48 hours’ notice for repeat prescription requests.
- Eligibility: You must have visited the practice within the last 3 months. Repeat prescriptions are at the Doctor’s discretion, and some medications may require a consultation.
- Fee: A $35 fee applies for repeat prescriptions issued without a consultation. Payment is required upon collection.
- Authority Prescriptions: These require a Doctor’s appointment. Reception will contact you if an appointment is necessary.
- E-Script: Wherever possible, repeat prescriptions will be sent electronically to your phone for convenience.
- Schedule 8 Drugs: This practice does not provide prescriptions for Controlled Drugs or Drugs of Dependence for patients with non-malignant pain. The practice uses and reports to the Australian Governments Prescription Shopper Program.
Medication Planning: Most prescriptions are written to provide sufficient medication until your next review. Patients are encouraged to monitor their medication needs and plan ahead to avoid running out of prescriptions.
Our Practice uses a reminder system to support your ongoing health care. We also participate in national, state and territory recall and reminder programs.
You may receive reminders by post, email, telephone or SMS for important appointments and procedures such as vaccinations, cervical screening, and health reviews.
If you prefer not to participate in recall and reminder programs or wish to opt out of SMS reminders for appointments, please speak with our reception team to discuss your options. Your preferences will always be respected.
Our practice regularly collaborates with local health services, including specialists, allied health providers, and hospitals, to ensure comprehensive care for our patients.
Specialist Referrals
To receive a Medicare rebate for a specialist visit, a referral from your GP is required. Please make an appointment with your GP, who will assess the nature and urgency of your condition.
You are welcome to request a specialist of your choice.
Referral Process
- Once you have scheduled your specialist appointment, your referral letter will be sent directly to the specialist.
- Please note that it is illegal to predate referrals, and our practice cannot accommodate such requests.
By working closely with other healthcare providers, we aim to ensure you receive the highest standard of care tailored to your needs.
Zero Tolerance for Aggressive Behavior
At our practice, we are committed to creating a safe and respectful environment for everyone. We take any form of abuse, violence, or aggression towards our practice team, doctors, nurses, or other patients very seriously.
We have a ZERO TOLERANCE policy for verbal, physical, or aggressive behavior. Our team has the right to provide care without fear of abuse or violence. Mutual respect between patients and staff is essential to ensure we can deliver the best possible care. Dealing with abusive or aggressive behavior takes time and resources away from caring for you and others.
While we understand that illness and stress can sometimes affect behavior, any form of aggression will not be tolerated. In such cases:
- Offenders will be required to leave the practice.
- Care will be transferred to another provider.
- In extreme circumstances, refusal to leave may result in police intervention.
Unacceptable Behaviors
To maintain good relations and ensure a safe environment, we ask all patients to refrain from the following behaviors:
- Using offensive language or swearing at staff.
- Yelling or using a raised voice in anger.
- Physical violence such as pushing, shoving, or any aggressive act.
- Verbal abuse or insults towards staff or patients.
- Racial abuse or sexual harassment in any form.
- Unrealistic demands that create undue stress for staff.
- Causing damage to the practice or theft of property.
- Fraudulent behavior, including obtaining drugs or services dishonestly.
We strive to be polite, helpful, and sensitive to all individual needs and circumstances, and we ask that you treat your GPs, nurses, and staff with the same courtesy and respect. By working together in a positive and respectful manner, we can provide the best care for all.
Our Practice strives to provide a quality service.